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Timely manner or matter code#
Timely manner or matter professional#

Excellent communication skills, ability to prioritize work flow continuously and multitask efficiently.

Proficient in Microsoft office applications.

Previous experience working in a behavioral health treatment environment.

Minimum of 3 years experience in an office or customer service experience in a health care setting.

Attends staff meetings and contributes to department process improvement.Shows proficiency in covering for all support positions.Completes special assignments and projects while consistently meeting targets, timetables and deadlines while coordinating clerical work for the department.Audits charts for key information and provides reports to management staff, ensuring compliance with JCAHO requirements.Tracks departmental outcomes for patient improvement.Compiles daily case load report for leadership staff to ensure optimal staffing and productivity.Accurately communicates with patients (and family members when appropriate) including explanation of benefits, NWM policies for deposits and discounts, and financial aid.Registers patients efficiently and accurately within Epic.Works closely with Intake and support staff to communicate cancellations and changes.Updates Intake appointment schedule (Protocall) by collaboration with Intake department in order to maintain the integrity of the schedule in order to support departmental efficiency.Greets all intake patients appropriately, processes intake paperwork efficiently and routinely keeps patients informed regarding expected appointment delays through patient rounding.Able to handle high volume of incoming and simultaneous calls.Adheres to answer time metrics to ensure calls are being answered in a timely manner.Protects behavioral patient privacy at all times, verbally and physically, by checking for release of information before confirming a patients presence, securing work station and paper records, and using patient first names only.

Timely manner or matter professional#

Demonstrates the ability to be flexible, adaptive to change, and handle stressful situations in a mature, professional manner.

Serves as first point of contact and triages all incoming calls.

This position also provides physician support and auditing and tracking reports for management. The Administrative Specialist is responsible for managing the increased flow of daily mental health patients, greeting and directing patients, completing Epic scheduling and check in processes, and updating census documents and case load reports.

Timely manner or matter code#

The Administrative Specialistreflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. As an integral part of our team, you’ll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. This patient-first approach is what sets us apart as a leader in the healthcare industry. At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace.